How to train employees to have difficult conversations | Tamekia MizLadi Smith

It’s time to invest in face-to-face training that empowers employees to have difficult conversations, says Tamekia MizLadi Smith. In a witty, provocative talk, Smith shares a workplace training program called “I’m G.R.A.C.E.D.” that will inspire bosses and employees alike to communicate with compassion and respect. Bottom line: always let people know why their work matters.

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How we can bring mental health support to refugees | Essam Daod

The global refugee crisis is a mental health catastrophe, leaving millions in need of psychological support to overcome the traumas of dislocation and conflict. To undo the damage, child psychiatrist and TED Fellow Essam Daod has been working in camps, rescue boats and the shorelines of Greece and the Mediterranean Sea to help refugees (a quarter of which are children) reframe their experiences through short, powerful psychological interventions. “We can all do something to prevent this mental health catastrophe,” Daod says. “We need to acknowledge that first aid is not just needed for the body, but it has also to include the mind, the soul.”

Check out more TED Talks: http://www.ted.com

The TED Talks channel features the best talks and performances from the TED Conference, where the world’s leading thinkers and doers give the talk of their lives in 18 minutes (or less). Look for talks on Technology, Entertainment and Design — plus science, business, global issues, the arts and more.

Follow TED on Twitter: http://www.twitter.com/TEDTalks
Like TED on Facebook: https://www.facebook.com/TED

Subscribe to our channel: https://www.youtube.com/TED